Luxottica is a group of companies that variously trade in Australia as “OPSM”, “Sunglass Hut”, “Laubman & Pank”, “Budget Eyewear”, “Vision Plus”, “Just Spectacles”, “Kays Optical”, “Oakley” and “Bright Eyes”.
The Luxottica group of companies includes Luxottica Retail Franchising Australia Pty Limited (ACN 131 764 068), Luxottica Franchising Australia Pty Limited (130 506 562), Luxottica South Pacific Holdings Pty Limited (ACN 104 629 772), Luxottica Retail Australia Pty Limited Pty Limited (ACN 000 025 758), OPSM Group Pty Ltd (ACN 000 115 220), Oakley South Pacific Pty Ltd (ACN 090 585 149), Luxottica Australia Pty Limited (ACN 054 141 150) and Sunglass Hut Australia Pty Limited (ACN 066 327 151) and their related entities.
Luxottica operates retail stores and optometry clinics in its own right and through franchisee companies throughout Australia trading under the brands set out above.
Where Luxottica is named in this policy, it means the Luxottica group of companies and its franchisees.
Luxottica is bound by the Privacy Act 1988 (Cth), including the National Privacy Principles, and will at all times ensure that your information is protected in accordance with the requirements of that Act and other applicable laws.
Luxottica collects personal information from you which is necessary for us to perform a thorough service, including providing you with the most suitable eyecare.
Most of your personal information is collected directly from you.
This information is ordinarily collected:
The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you require from us. It may include personal information and health information.
For example, when we provide a service, we will ordinarily request your name, date of birth, address and contact details.
When you see one of our optometrists or optical dispensers they may also ask health related questions in respect of your history of family illness (including eye disease), lifestyle, occupation and hobbies. This information assists us in choosing the best eye care and eyewear for you.
We may not be able to properly assist you without receiving such information.
If you do not wish to provide these details, please raise this with your optometrist or optical dispenser.
There may also be occasions when we need to obtain personal or health information about you from a third party. For example, we may collect personal information from your health fund or from a government agency such as the Department of Veterans Affairs. These third parties will advise us of your eligibility to rebates on eyecare services and eyewear products.
Your optometrist and optical dispenser generally have access to your personal records for professional purposes only. Our retail outlets have access to your personal information to provide you with the most suitable eye care service and advice on eyewear products.
We may also use your contact details to:
Our optometrists, with your consent, may refer you to an eye doctor and forward relevant information to that medical practitioner about your particular condition.
Your information may be shared amongst franchisee companies of Luxottica where necessary to fulfil our purposes. In these situations, the franchisee company is prohibited from using personal information about you except in accordance with this policy.
In limited circumstances, we may be compelled to provide your information to third parties in accordance with the National Privacy Principles.
If you are an employee or you have provided information for the purposes of finding out about or applying for a job with us, the information we collect from and about you may be used by us in relation to your employment with us including any application for employment you make, whether or not that application is successful.
If you have provided information for the purposes of finding out about or applying for a job with us, then the Recruitment Privacy Statement also applies (click here put in link to Recruitment Privacy Statement).
We require accurate personal information about you to ensure you receive the best possible service from us.
We will take reasonable steps to ensure that your personal information is accurate, complete and up-to-date whenever we collect it or use it.
If you find that current personal information we hold about you is inaccurate or out-of-date, please contact us immediately so we can correct the information.
We will on request provide you with information about you which we hold unless there is an exception that applies under the National Privacy Principles.
This information can be accessed by calling 1800 626 300 during business hours. Please ensure you are able to advise which retail outlet or optometrist you last visited.
Your request for information will be dealt within a reasonable timeframe. A small charge may be applicable to cover the administration costs involved in providing the information to you.
We take reasonable steps to protect any personal information that we hold from misuse and loss. We also take reasonable steps to protect the information from unauthorised access, modification and disclosure.
Your personal information may be stored in hard copy documents or electronically. We maintain physical security over our paper and electronic data storage. We also maintain computer and network security; for example, we use firewalls (security measures for the internet) and other systems such as user identifiers and passwords to control access to computer systems.
All our employees are bound by the highest principles of confidentiality, breach of which is considered a serious breach of the terms of their employment.
We are able to service some of our customers’ needs via the internet.
We understand that you may be concerned about the confidentiality and security systems in place in respect of the personal information we collect about you on-line. Accordingly, we have to ensure our on-line dealings with you are as secure and confidential as your dealings with us in person.
We may amend this policy from time to time, including because of a change of law. Any changes to this policy will be updated on the Luxottica website.